Bad, buggy software.
We bought the software after a WOC demo. It looked promising. After installing it and going through some live training we started using it. After using it I was surprised at how difficult it was to move around in the take-off window. I was disappointed at the lack of layers, even though they claimed the supported layers. I found that the software would not run on both my desk top and laptop as they claimed in the demo. I was disappointed that every time I opened excel, even for just a regular spreadsheet, it now took 10 time longer than before I installed the software and many times a nag window popped up saying I needed to upgrade. When I would click the up grade button the upgrade would fail. Worst of all for me was I pretty quickly found that is does not open all PDF’s as claimed. I called tech support and was told if I spent $200 more then it would do what I wanted. I installed the new software and still it does not work as promised. Called again and was told for $150 more it would work. So I tried it and still it does not work. So I called again and they went through the try this, uninstall that, try this other thing. After about 15 hours of debugging their software I called it quits. I asked for a refund because there software did not work as advertised and was told too bad.
This is not a good company, they do not stand behind their product. They just try to get you to pay extra and then they don’t fix their bad software.
Comments (1)
We bought the software after a WOC demo. It looked promising. After installing it and going through some live training we started using it. After using it I was surprised at how difficult it was to move around in the take-off window. I was disappointed at the lack of layers, even though they claimed the supported layers. I found that the software would not run on both my desk top and laptop as they claimed in the demo. I was disappointed that every time I opened excel, even for just a regular spreadsheet, it now took 10 time longer than before I installed the software and many times a nag window popped up saying I needed to upgrade. When I would click the up grade button the upgrade would fail. Worst of all for me was I pretty quickly found that is does not open all PDF’s as claimed. I called tech support and was told if I spent $200 more then it would do what I wanted. I installed the new software and still it does not work as promised. Called again and was told for $150 more it would work. So I tried it and still it does not work. So I called again and they went through the try this, uninstall that, try this other thing. After about 15 hours of debugging their software I called it quits. I asked for a refund because there software did not work as advertised and was told too bad.
This is not a good company, they do not stand behind their product. They just try to get you to pay extra and then they don’t fix their bad software.